Privacy Policy
How we handle your data in our Multiplayer Ecosystem, including Chat, Voice, and Purchases.
1. Introduction
IntenseNation ("we," "us," or "our") respects your privacy. This policy explains how we collect and use data when you play our multiplayer games, use our chat systems, or make in-app purchases.
2. Information We Collect
A. Account & Profile
Your IntenseNation ID, username, email address, and avatar settings.
B. Communication Data (Chat & Voice)
When you use Text Chat, we collect and store logs of your messages to filter profanity and moderate harassment. When you use Voice Chat, we may process audio data for transmission; in cases of reported abuse, temporary audio clips may be analyzed for moderation purposes.
C. Transaction Data
If you make In-App Purchases, we store the history of items/currency acquired. We do not store your credit card information directly. Payments are processed by third-party platforms (e.g., Steam, Google Play, Stripe).
3. How We Use Your Information
We use this data to:
- Provide Gameplay: Syncing your position, actions, and inventory with other players in real-time.
- Ensure Safety: detecting and banning cheaters, hackers, and toxicity (harassment/hate speech).
- Customer Support: Assisting you with lost items or account recovery.
- Cross-Platform Sync: Allowing you to access your items on Linux, Windows, and Android.
4. Third-Party Services
We share data with specific partners required to operate the game:
- Multiplayer Networking: Providers (e.g., Photon, Unity Relay) that route your gameplay traffic.
- Voice Services: Providers (e.g., Vivox) that handle voice data transmission.
- Payment Processors: Platforms that handle the financial transaction for IAP.
5. Data Retention
We retain account data for as long as your account is active. Chat logs are retained for a limited period for moderation review before being deleted. You may request the deletion of your personal data by contacting support, though this may result in the loss of your game account.
6. Children's Privacy
Our Multiplayer Services with Chat features are not intended for children under 13. We do not knowingly collect personal information or chat logs from children under 13.
7. Contact Information
If you have any questions about this Privacy Policy, please contact us at support@intensenation.com or through our contact page.